White Oaks Connect is a private, invite-only aftercare community for adults who have completed treatment at White Oaks.
Important: White Oaks Connect is not monitored 24/7, is not a crisis line, does not provide medical advice and does not replace professional treatment or emergency care.
Urgent support
If you or someone else is in immediate danger, call 112 or 999 now.
- Samaritans: call 116 123 free, day or night, 365 days a year.
- Pieta 24-hour crisis helpline: call 1800 247 247.
- Pieta text support: text HELP to 51444. Standard message rates may apply.
These services are independent of White Oaks Connect.
App and account support
For non-urgent help with an invitation, sign-in link, Google sign-in, profile, privacy request or account deletion, contact White Oaks:
- Email: info@whiteoakscentre.com
- Telephone: +353 (0)74 9384400
- Address: White Oaks Rehabilitation Centre, Derryvane, Muff, Co Donegal, F93 AY81, Ireland
White Oaks follow-up is handled off-app during normal working hours. A non-urgent support request made in the app is intended for next-working-day follow-up, not an immediate response.
What to include
To help White Oaks locate your account, include:
- your name;
- the email address used for White Oaks Connect;
- whether you are using iPhone or Android; and
- a brief description of the problem.
Never send your password, sign-in link or unnecessary private health information by email.
Sign-in help
Use the most recent sign-in email you requested. Older links may no longer work. Access is limited to email addresses invited by White Oaks. If you believe you should have access but cannot sign in, contact White Oaks using the details above.
Safety and community concerns
Members can report posts, comments and users in the app and can block another member. Reports are not monitored continuously. Use the urgent support routes above if anyone may be in immediate danger.
